Outexer offers free standard shipping within the contiguous United States. At this time, we are unable to deliver sauna orders to Alaska or Hawaii.
Delivery Carriers & Fulfillment Locations
We work with third-party logistics partners such as DHL, FedEx, UPS, USPS, and freight carriers to deliver orders safely and efficiently.
Orders are fulfilled from multiple warehouse and fulfillment partner locations within the United States. The shipping origin may vary depending on product availability and the delivery destination.
All standard Outexer product orders are fulfilled and shipped from U.S. inventory.
Shipping Timeline
Processing Time: 1–3 business days
Estimated Delivery Time: 5–12 business days for standard-size items.
Business days do not include Saturdays, Sundays, or U.S. public holidays.
The 1–3 business day processing period refers to the time required to prepare an order for shipment and does not represent guaranteed delivery time.
Actual delivery times may vary depending on the destination, product size, carrier, weather conditions, freight scheduling, and other circumstances outside Outexer’s direct control.
Special Replacement Parts
Certain custom replacement parts or specially ordered components may require overseas production or sourcing.
In these cases, the estimated production and shipping time may be approximately 35–45 days.
This timeframe applies only to applicable custom or specially sourced replacement components. It does not apply to standard Outexer product orders, which are fulfilled and shipped from U.S. inventory.
Tracking Your Order
Once your order has shipped and tracking information becomes available, it will be sent using the contact information associated with your order.
Depending on the carrier, shipment tracking may be available through DHL, FedEx, UPS, USPS, or the applicable freight provider.
Some orders may ship in multiple packages or from different fulfillment locations. Separate tracking information may be provided for each shipment.
You will not be charged an additional standard shipping fee solely because an eligible order is shipped in multiple packages.
You can also check available shipment information through our Track Order page:
Track Order:
https://outexer.com/apps/track123
Furniture & Large Item Delivery
For large or heavy sauna products, we use standard truck freight services.
Unless another delivery service is specifically stated, delivery is curbside only.
Curbside delivery means the carrier delivers the shipment to an accessible location at or near the curb or delivery address.
Customers are responsible for:
- Moving the sauna or cartons from the delivery point into the home
- Carrying items upstairs or downstairs
- Unpacking the shipment
- Product setup, assembly, or installation
- Removal of packaging materials
Because sauna shipments can be large and heavy, we recommend having two or more people available on delivery day to assist with moving the shipment.
Freight Delivery Notice
Freight carriers may contact you in advance to schedule or coordinate delivery.
Delivery appointment procedures and available delivery windows may vary depending on the carrier and location.
Please make sure:
- Your shipping address is complete and accurate
- Your phone number and email address are current
- The delivery location is accessible for a freight vehicle
- Someone is available when required by the carrier
- You have arranged suitable help to move the shipment after curbside delivery
If no one is available to receive a scheduled freight delivery, additional redelivery fees may apply.
Freight delivery is subject to safe and reasonable carrier access.
If the delivery truck cannot safely access your location, an alternative delivery point or delivery arrangement may be required. In some cases, the shipment may need to be delivered to the nearest safely accessible area, and the customer will be responsible for arranging pickup or movement from that location.
Shipping Damage
Please inspect your shipment carefully at the time of delivery and again after unpacking.
If the shipment has severe visible shipping damage at the time of delivery, do not sign for or accept the shipment.
Ask the carrier to document the damage on the delivery record or provide a damage report, take clear photos or videos of the shipment and packaging, and contact Outexer immediately.
If the shipment is accepted and shipping damage is discovered afterward, please contact Outexer within 24 hours of delivery.
Please provide:
- Clear photos or videos showing the damaged area
- Photos or videos of the relevant packaging
- Your order information
Please keep the product and packaging available while the issue is being reviewed.
If small parts are missing or damaged in transit, Outexer will provide the applicable replacement parts free of charge after verification.
Carrier claim requirements and deadlines may vary. Some carriers may not accept shipping-damage claims submitted more than 7 days after delivery, so prompt inspection and reporting are important.
For any shipping-related issues, contact:
Email: support@outexer.com
Support: 24/7 Online Support
Delivery Exceptions & Refusals
Once an order has shipped, it cannot be canceled.
If a customer refuses delivery or requests that the product be returned after shipment for reasons unrelated to verified shipping damage or a product issue, the order will be handled according to our Return & Refund Policy.
Applicable charges include:
- A 20% restocking fee
- The actual outbound shipping cost incurred by Outexer
- Applicable return shipping costs, which are the customer’s responsibility
A refusal of delivery due to severe visible shipping damage that is properly documented with the carrier and reported to Outexer will be handled under the Shipping Damage process above and will not be treated as a personal-reason refusal.
Please make sure your delivery address is accurate and accessible before your order ships.
For complete return and refund terms, please refer to our Return & Refund Policy.
Custom & Special Shipping Requests
For special shipping requests, large-order coordination, or questions about custom replacement-part shipping, please contact Outexer as early as possible.
Email: support@outexer.com
Phone: +1 (327) 208-2096
Protective Packaging & Large-Item Shipping Experience
Each Outexer sauna is packed in reinforced multi-layer cartons with shock-absorbing protective materials to help protect the product during transportation and reduce the risk of shipping damage.
We work with logistics partners experienced in handling large and heavy shipments, including sauna products and oversized freight.
This experience helps ensure that large sauna shipments receive the handling and coordination appropriate for oversized freight transportation.
Our team is available to assist with shipping questions before, during, and after delivery.