At Outexer, we believe peace of mind is part of every great sauna experience. That’s why every sauna we build is backed by a reliable 5-year limited warranty and responsive after-sales support—because long-term ownership should come with dependable support.
5-Year Limited Warranty
Every Outexer sauna is backed by a 5-year limited warranty from the date of delivery, covering eligible defects in materials and workmanship under normal residential use.
What the Warranty Covers
Structural Coverage
Coverage includes eligible manufacturing defects affecting the sauna’s structural components, including warping, cracking, or other defects in the frame or wood panels caused by defects in materials or workmanship.
Electrical Components
Coverage includes eligible defects or malfunctions affecting electrical components such as:
- Heaters
- LED lighting
- Wiring
- Digital control panels
- Other covered electrical components supplied with the sauna
Heating Performance & Safe Operation
Coverage includes eligible manufacturing or component issues that affect normal heating performance or safe operation under normal residential use.
Your sauna is designed to maintain proper heat functionality and support safe operation when installed, operated, and maintained according to the applicable product instructions.
If an issue is confirmed to be covered under the Outexer limited warranty, we will provide the appropriate repair solution or replacement part based on the nature of the issue.
Covered replacement parts are provided at no charge for the part itself during the warranty period. Applicable shipping or delivery charges for warranty replacement parts may be the customer’s responsibility.
Exclusions & User-Caused Damage
The Outexer limited warranty does not cover damage caused by:
- Misuse or improper operation
- Improper installation or assembly
- Accidental damage
- Modification or unauthorized repair
- Mishandling or physical impact
- Customer negligence
- Improper protection or maintenance
- Weather exposure or water intrusion caused by misuse or inadequate protection of applicable outdoor products
- Normal wear or cosmetic changes that do not affect product function
Examples of user-caused damage may include broken components, damaged or exposed wiring, cracked panels caused by mishandling, or other physical damage unrelated to a manufacturing defect.
If a part needs to be replaced because of user-caused damage or another condition not covered by the warranty, please contact Outexer.
We are happy to assist with troubleshooting, identifying the appropriate replacement component, and helping you purchase available replacement parts when needed.
Shipping Damage
Damage that occurs during transportation is handled separately from the limited warranty.
If your shipment has severe visible shipping damage at the time of delivery, do not sign for or accept the shipment. Ask the carrier to document the damage on the delivery record or provide a damage report, take clear photos or videos, and contact Outexer immediately.
If shipping damage is discovered after the shipment has been accepted, please contact Outexer within 24 hours of delivery and provide clear photos or videos of the damaged area and relevant packaging.
If small parts are missing or damaged in transit, Outexer will provide the applicable replacement parts free of charge after verification.
Some carriers may not accept shipping-damage claims submitted more than 7 days after delivery, so prompt inspection and reporting are important.
Please refer to our Shipping & Delivery page for complete shipping-damage and delivery information.
How to File a Warranty Claim or Get Support
To initiate a warranty claim or request technical assistance, please contact Outexer and provide:
- Your order number or proof of purchase
- Your product model, if available
- A detailed description of the issue
- Clear photos or videos, when applicable
Email: support@outexer.com
Support: 24/7 Online Support
Our team aims to respond within 24–48 hours and will guide you through troubleshooting, warranty review, replacement-part identification, or the appropriate next steps.
Our Promise
Outexer is committed to product quality, dependable warranty coverage, and long-term customer support.
Whether you need help shortly after delivery or years into ownership, our team is here to assist with technical guidance, troubleshooting, warranty support, and available replacement-part solutions throughout your ownership experience.