Return & Refund Policy

Thank you for choosing Outexer. We’re committed to providing high-quality products and exceptional service. If you encounter any issues with your order, we’re here to help with a fair and transparent return and exchange process.

Return Window

You may request a return or exchange within 30 calendar days from the day after receiving your product. Returned items must be:

· In new, unused condition

· In the original packaging

· Accompanied by photo or video proof

Note: Installed products cannot be returned.

 

After-Sales Guarantee

We offer 5 years of after-sales support from the date you receive your product, covering defects and functional issues.

 

Return Scenarios & Policies

1. Quality Issues (Manufacturer Defect / Shipping Damage)
If the product arrives damaged or defective:

· Contact us within 48 hours of delivery

· Submit photos/videos showing the damage or defect

We will offer:

· A 100% refund, plus

· Return shipping reimbursement

If small parts are missing or damaged in transit, we will send replacements free of charge.

 

2. Non-Quality Related Returns (Personal Reasons)
We accept returns for reasons including:

· Change of mind

· Ordered the wrong size or model

· Insufficient installation space

· No longer needed

In these cases:

· A 20% restocking fee will be deducted

· The original shipping fee will be deducted

· You are responsible for return shipping to our designated address

Example:
Order total: $600
Return shipping: $100 (your cost)
Deductions: $120 (restocking) + $180 (original shipping)
Refund issued: $300

 

3. Custom-Made Products
Custom orders cannot be returned or canceled once production has started. We confirm all specifications with you before shipment via photos or videos.

 

Exchanges

We do not offer direct exchanges. Please return the item and place a new order if needed.

 

How to Return

Step 1: Initiate Request
Reply to your order confirmation email or contact us:
Email: support@outexer.com
Include your order number, product name/SKU, reason for return, and whether you want a refund or replacement.

Step 2: Package the Item
Ensure the item is unused, undamaged, and in its original packaging.

Step 3: Ship & Provide Proof
Use a trackable, insured shipping method.
Send us the tracking number, package photos, and shipping receipt.

 

Refunds

· Refunds will be issued within 10 business days after inspection

· Refunds are processed to your original payment method

· Bank processing may take an additional 7–10 business days

Note: Used or damaged items may not qualify for a refund.

 

Order Cancellation

Standard Products:

· Within 24 hours of order: Free cancellation

· Before shipment: 10% processing fee

· In transit: 20% restocking or interception fee

· After shipment with tracking: Cannot be canceled

Custom Products:

· Cannot be canceled once production has begun

 

Contact Us

Customer Support
Phone: +1 (424) 205-4342
WhatsApp: +1 (424) 205-4342
Email: support@outexer.com
Service Hours: 24/7

 

By placing an order on outexer.com, you acknowledge and agree to the terms in this Return & Refund Policy.