Privacy Policy

Privacy Policy

SECTION 1 – What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, address, and email address. When you browse our store, we automatically receive your device’s IP address to learn about your browser and operating system.

With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 – Consent

How do you get my consent?
When you provide personal information to complete a transaction, verify your card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting it for that purpose only. If we ask for personal information for secondary reasons (like marketing), we will ask you directly for your expressed consent.

How do I withdraw my consent?
You may withdraw your consent at any time by contacting us at: support@outexer.com.

SECTION 3 – Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – Shopify

Our store is hosted on Shopify Inc. They provide the e-commerce platform allowing us to sell our products and services. Your data is stored securely through Shopify’s data storage and databases.

Payment:
If you use a direct payment gateway, Shopify stores your credit card data encrypted via PCI-DSS. It is retained only as long as necessary to complete the transaction, after which it is deleted. Shopify complies with all PCI-DSS standards, managed by the PCI Security Standards Council. For more insight, you may want to read: Shopify Terms of Service and Privacy Policy.

SECTION 5 – Third-Party Services

Third-party providers collect, use and disclose your information only as needed to perform the services they provide us. However, some providers (like payment processors) may have their own privacy policies. We recommend reviewing their policies to understand how your data will be handled.

If you proceed with a transaction involving a third-party provider, your information may become subject to the laws of that provider’s jurisdiction (e.g. U.S. Patriot Act). Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.

SECTION 6 – Security

We take industry-standard precautions to protect your data. Your card data is encrypted using SSL and AES-256 encryption. Though no method is 100% secure, we follow all PCI-DSS requirements and implement best practices.

SECTION 7 – Cookies

We use cookies to improve your browsing experience. You can choose to opt out. Examples:

  • _session_id – Stores session info (referrer, landing page)
  • _shopify_visit – Tracks number of visits (expires after 30 minutes)
  • cart – Stores cart contents (2 weeks)
  • storefront_digest – For password-protected stores

SECTION 8 – Age of Consent

By using this site, you confirm that you are at least the age of majority in your state or province of residence.

SECTION 9 – Changes to This Privacy Policy

We reserve the right to modify this policy at any time. Updates take effect immediately upon posting. Material changes will be clearly communicated. If our store is acquired or merged, your information may be transferred to the new owner.

Questions & Contact

If you would like to access, correct, amend, or delete your personal information, register a complaint, or get more information, please contact:
📧 support@outexer.com

At Outexer®, we stand behind the quality and performance of every Outexer sauna we sell. As a professional infrared sauna company, we are committed to ensuring customer satisfaction with all of our products—from compact indoor units to durable Outexer outdoor saunas designed for all-season use.

Our refund policy reflects our confidence in our far infrared sauna technology and the positive feedback we've received through thousands of Outexer sauna reviews. If you are not fully satisfied with your Outexer infrared sauna, our team is here to help with a transparent and fair return process.

Outexer is more than just a sauna brand—we’re a customer-first company dedicated to providing reliable support, whether you're just discovering infrared therapy or upgrading your home wellness setup.